Frequently Asked Questions

1. How do I place an order online?
2. Does DictationOne offer products and brands besides those shown on your website
3. Why am I having trouble navigating your site with my web browser?
4. Why is my Shopping Cart always empty?
5. If I know the specific product I want, can I find it quickly on your site?
6. Will my purchases look the same as those on your website?
7. Does DictationOne offer gift certificates?
8. Will DictationOne gift-wrap or include a personalized message with online purchases?
9. What should I do if I have a special request?
10. What methods of payment does DictationOne.com accept?
11. Should I worry about using my credit card online?
12. Will DictationOne ship my order to areas outside the United States?
13. Can parts of my order be shipped to different addresses?
14. How do I know that DictationOne received my online order?
15. What happens if an item in my order is out of stock?
16. After I place my order online, when will my purchase be delivered?
17. What should I do if my order arrives incomplete or damaged?
18. Can I return or exchange a product purchased online?
19. How can I contact DIctationOne?

1. How do I place an order online?

To place an order online, simply click the "Add to Cart" button next to the desired product. You will then proceed to the Shopping Cart page where you can review your selections. Once you've finished, click on the "Checkout" button to complete your order by providing shipping and billing information. You can modify your selections before finalizing the checkout process. To cancel your order, exit the Checkout page before pressing the "Process" button.

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2. Does DictationOne offer products and brands besides those shown on your website

Yes! We offer a wide range of products and brands beyond those featured on our website. If you cannot find a specific item, please contact us at [insert phone number] or email [insert email]. Our customer service representatives will be delighted to assist you with your inquiry.

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3. Why am I having trouble navigating your site with my web browser?

DictationOne works optimally with modern browsers such as Netscape 3.0 (or higher) and Microsoft Internet Explorer 3.0 (or higher). If you encounter difficulties, consider upgrading your browser to the latest version for optimal performance. Specific issues with navigating our website can be reported to support@dictationone.com

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4. Why is my Shopping Cart always empty?

Our website utilizes cookies to identify and store items added to your shopping cart. If your cart remains empty, your browser may not be configured to accept cookies. Adjust your browser settings to enable cookie acceptance. For further assistance, contact our customer service representatives at 929-575-4500, and they will gladly assist you in placing your order.

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5. If I know the specific product I want, can I find it quickly on your site?

Absolutely! Each product page includes convenient filters on the left-hand side, allowing you to narrow your search by brand, price, and style. Additionally, you can use the search function located at the top right corner of our product pages. Enter a keyword and click "Go!" to access personalized search results.

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6. Will my purchases look the same as those on your website?

We strive to ensure accurate color reproductions of our product photographs. However, due to variations in monitors and color settings, slight discrepancies between advertised and actual colors may occur. If you have any concerns or questions about your purchase, please contact us at 929-575-4500.

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7. Does DictationOne offer gift certificates?

Yes, we do! Gift certificates are available in denominations of $25.00 or more. They can be redeemed for purchases made through our catalog. Please note that online redemption options will be available soon.

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8. Will DictationOne gift-wrap or include a personalized message with online purchases?

Certainly! During checkout, indicate your request for gift wrapping and include a personalized message in the comments section. We will contact you to confirm pricing and details. Rest assured, gift shipments will not display prices on packing slips.

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9. What should I do if I have a special request?

For any special requests or inquiries, feel free to chat live with one of our customer service representatives or call us at 929-575-4500. We are dedicated to accommodating your needs to the best of our ability.

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10. What methods of payment does DictationOne.com accept?

We accept VISA, MasterCard, Discover, and American Express credit cards. Additionally, we welcome personal checks, certified checks, and money orders. For faster processing, credit card payments are preferred. Contact us at 929-575-4500 to arrange payment by personal check.

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11. Should I worry about using my credit card online?

Rest assured, using your credit card online is secure. We employ modern encryption techniques to safeguard all personal information submitted to us. Our website operates under Secure Socket Layer (SSL) protocol, ensuring the confidentiality of your data. We do not share your information with third parties.

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12. Will DictationOne ship my order to areas outside the United States?

At the moment, we only ship to addresses within the United States and its Territories. Unfortunately, we cannot fulfill international orders due to customs regulations and logistical constraints.

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13. Can parts of my order be shipped to different addresses?

Our checkout process allows for one "ship to" address per order. If you need items shipped to different addresses, please place separate orders for each address or contact our customer service team for assistance.

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14. How do I know that DictationOne received my online order?

Upon clicking the "Process" button during checkout, your order will be transmitted to us. A receipt page with a purchase order number will be generated for your reference. Additionally, you will receive an email confirmation within the hour to verify receipt of your order.

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15. What happens if an item in my order is out of stock?

In the event that an item is out of stock, we will promptly notify you via email within 24 hours. You may choose to cancel the out-of-stock item from your order or proceed with a back-order. We will delay billing your credit card for back-ordered products until they are shipped.

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16. After I place my order online, when will my purchase be delivered?

Standard orders are processed within 24 hours and shipped within Economy shipping, by USPS, UPS, or FedEx, from our warehouse. Delivery times may vary based on your shipping address. Expedited shipping options are also available upon request.

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17. What should I do if my order arrives incomplete or damaged?

If your order arrives incomplete or damaged, please contact our returns department immediately at sales@dictationone.com. We will promptly address any issues and arrange for replacements or returns as necessary.

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18. Can I return or exchange a product purchased online?

Yes, we offer a 30-day return or exchange policy for online purchases. To initiate a return or exchange, fill out the Return Authorization Form on our website. Returned merchandise must be in original condition with all accessories and packaging included. Please note that shipping costs are non-refundable.

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19. How can I contact DIctationOne?

You can reach our customer service representatives by calling 929-575-4500 during the following hours:

Monday through Thursday: 9:00 a.m. to 5:00 p.m. ET
Friday: 9:00 a.m. to 12:00 p.m. ET

Alternatively, you can contact us via mail at:

DictationOne
957 Bedford Ave, Suite 201
Brooklyn, NY 11205

For inquiries via email, please write to support@dictationone.com